Website down, hacked, or locked out
Your site is down. Call (330) 305-2750.
Downtime, malware warnings, expired SSL, a locked-out admin, or a plugin update that broke the site. We answer the phone from East Canton, find what actually broke, and fix that first.
- ✓ A person answers, and that person does the work
- ✓ We find the cause before we change anything
- ✓ We check your restore point before rebuilding
- ✓ You get a written note of what changed
Or talk to Noah directly: (330) 305-2750
Tell us what is broken
Send the website address and what you are seeing. No passwords in a form, just the URL.
Owner-run
The person who answers is the person doing the work.
Cause first
We find what broke before we change anything.
Restore point
We check your backup before anyone rebuilds anything.
Written note
You get a plain summary of what we found and fixed.
Start with the symptom
What broke?
Send the address and tell us what you are seeing. If you are not sure, the URL is enough to start.
Site down
White screen, 500 error, or nothing loading at all. We get the site serving again before we look at anything else.
Hacked or flagged
Malware warnings, an injected page, or a security notice from the browser. We find what was changed and clean it up.
Locked out
Admin access gone, a password reset that loops, or a host suspension for something you did not do.
SSL or security warning
Expired certificate, mixed content, or the not-secure banner. Often a short fix once we know where the records live.
An update broke it
A plugin, theme, or core update that took the site down. We find which one and roll it back before fixing it properly.
The developer disappeared
Nobody answers, the access is lost, and nobody knows what is where. We take the inventory and hand it to you in writing.
How an emergency runs
Stabilize, recover, then talk about moving.
Moving hosting is a separate job. We will not move a site and fix a site in the same week, because doing both at once is how a fix turns into an outage. If it makes sense to move afterwards, we will tell you why and what it costs.
Questions we hear first
Before you send anything.
What counts as an emergency?
Anything where the site is offline, showing something to your customers that you did not put there, or that stops people reaching you. If a visitor sees an error page, a warning, or the wrong content, that is the emergency.
How fast can you get to it?
We answer the phone during business hours and start work while we talk. When the site is down during those hours, you are not waiting on a ticket queue. Outside those hours, send the URL and we will pick it up first thing.
Can you fix a site you did not build?
Yes. That is most emergency work. We work out what you control first: domain, hosting, DNS, email, certificates, backups, and access. Then we fix what is urgent and tell you what is optional.
What do you need from me to start?
The website address, and whatever you know about who hosts it and who built it. Never send passwords in a form. Send the URL and we will tell you what is urgent.
Will you need to rebuild it?
Sometimes, and we will tell you before anything irreversible happens. We check your backups first. If the site can be recovered, recovering it is almost always faster and cheaper than rebuilding.
What if it is worse than I think?
Then you find out in writing instead of by surprise. You get a summary of what was found, what is recoverable, what is not, and what each option costs before you decide anything.
Site down right now?
Send the URL, or call. We will tell you what is urgent and what can wait.